This website is operated by Guangzhou Xijiu Trading Co., Ltd.

• 1. What are your products used for?

  Our products are designed for novelty, cosplay, entertainment, and creative purposes. They are not intended for official use.

• 2. Can I customize my card?

  Yes, all our cards are customizable. You can personalize text, images, and design elements based on your preferences.

• 3. How long does production take?

  Production usually takes 2–5 business days, depending on the complexity of your design.

• 4. How long does shipping take?

  Shipping typically takes:
  ●USA: 7–15 business days
  ●International: 10–20 business days

• 5. Can I return a custom product?

  Since all products are personalized, returns are only accepted if there is a quality issue or production error.

• 6. What if I entered incorrect information?

  Please contact us as soon as possible. If production has not started, we may be able to update your order.

• 7. Will the product look exactly like the preview?

  We strive for high accuracy, but slight color differences may occur due to screen settings and printing variations.

• 8. Do you offer bulk orders?

  Yes, we support bulk and custom orders. Please contact us for more details.

• 9. Is my payment information secure?

  Yes, all payments are processed through secure third-party providers. We do not store your payment details.

• 10. How can I contact you?

  You can reach us through our Contact Us page or email support.