Return & Refund Policy

This Return & Refund Policy applies to all purchases made on papastateid.com. This website is operated by Guangzhou Xijiu Trading Co., Ltd.

1. General Policy

Due to the personalized nature of our products, most items are made-to-order and cannot be resold. Therefore, returns and refunds are limited to specific situations outlined below.

2. Eligible Cases for Refund or Replacement

We offer refunds or free replacements under the following conditions:

· The product arrives damaged or defective

· The item received is incorrect compared to your order

· There is a printing error caused by our production process

3. Non-Returnable Items

The following items are not eligible for return or refund:

· Customized or personalized cards without quality issues

· Orders with incorrect information provided by the customer

· Minor color variations due to screen display differences

4. Request Process

To request a refund or replacement, please contact us within 7 days of receiving your order. Include:

· Order number

· Photos of the product

· Description of the issue

5. Refund Processing

Approved refunds will be processed within 5–10 business days to the original payment method.

6. Contact

If you have any questions, please contact our support team for assistance.